Shipping, Delivery and Withdrawal
Packaging of the goods
Camilla’s Shop guarantees the utmost care and professionalism in product packaging, ensuring the minimum risk of receiving damaged goods. Camilla’s Shop, with the main intention of preserving the environment by avoiding unnecessary waste, will use recycled and / or used cartons for the shipment of its products. This will allow Lo Shop di Camilla, among other things, to contain costs, favoring the application of further competitive prices for its customers. For this reason, except for the packaging of particular items, no cost is charged to customers of Lo Shop di Camilla for the packaging of the products.
All registered customers who purchase on Camilla’s Shop will be notified by e-mail of the shipment of the goods and will be given the code necessary to monitor the shipment on the website of the courier used for shipping.
The choice of the courier used to ship the goods is made based on the weight of the products purchased and the destination of the goods, by the Customer during the order and subsequently by Lo Shop di Camilla. The preference expressed by the Customer, without prejudice to the related cost, is not binding on Camilla’s Shop which, in the sole interest of the customer and for the quality of the service, may decide to entrust the shipment of the goods to a courier of his choice. Changing the courier with respect to the preference expressed by the Customer does not in any case involve additional costs for the latter. Shipping costs will be charged to the Customer as specified in the order and except in cases and / or items for which Camilla’s Shop decides to offer a free delivery and shipping service. In the event that the carrier takes charge of any title directly from the Customer, Camilla’s Shop will not be responsible for the loss and / or damage and / or damage of the goods from the moment of delivery of the goods to the carrier at our warehouses.
Estimated delivery times
Deliveries of goods are normally made within a maximum of 3 days (Saturdays, Sundays and holidays excluded) from the date of shipment of the goods, which can take place as soon as the order is ready. If the goods are in stock, the order is prepared for shipment within 24/48 hours maximum from the notification of payment. Delivery times may vary due to force majeure, due to particular traffic and road conditions in general, by act of the Authorities. Any delays in delivery, if known to Lo Shop di Camilla, will in any case be promptly communicated.
Elements that affect delivery times are the total weight of the goods, the type of goods ordered, the type of shipment chosen and the destination. When defining the order procedure, it is possible to choose the preferred courier: as already highlighted, this preference will be respected but will not be binding for Lo Shop di Camilla.
Delays in the delivery of the goods may occur for many reasons, first of all insufficient or inaccurate information on the destination address of the goods and / or the lack of a telephone number to be provided to the courier to facilitate the delivery of the goods and communications. in case of difficulty on the part of the transporter. Camilla’s Shop and its Customer Care service will in any case always be available to the customer to interpret their needs and requirements and to welcome their advice.
Camilla’s Shop offers its customers an International Shipping service through the use of the best couriers. The international shipping service does not reach all the countries of the world but only the locations indicated below. It is possible that the shipment of some products, due to the fragility (aquariums, glass tanks), weight (stones, sea salt, sand), encumbrance (furniture for aquariums), is impossible, particularly complex and / or expensive and in any case does not allow Camilla’s Shop to guarantee safe and integrity delivery of the goods: in these cases, Camilla’s Shop may cancel the order by promptly informing the Customer and reimbursing any sums they may have paid for the purchase of the goods. To ensure the availability of the service, we therefore recommend that the international customer also contact our Customer Care via email before making the purchase if it relates to products with the characteristics indicated above.
The countries reached by the service at the moment are:
all countries of the European Union
Albania, Turkey, Serbia, USA, Canada
Shipping costs depend on the courier chosen for transport and are determined in a variable way in weight brackets. The calculation of the shipping cost does not depend only on the factory weight of the products purchased but also on the volumetric size of the shipping package. Therefore the weight indicated in correspondence with the various products for sale on the site must be considered as shipping weight and not as factory weight. The combination of the factors described determines the cost of shipping. The costs related to particular items (particularly heavy and / or bulky and / or fragile) and / or to particular destinations (Eg: disadvantaged locations, international transport, etc.) may follow different rules than those described here.
Shipments exceeding 30 kg and / or particularly bulky: will be determined in the same manner described above. Should particular difficulties arise such as not to allow Lo Shop di Camilla to conclude the delivery service with the required quality and / or time standards, Lo Shop di Camilla will promptly contact the customer to illustrate the problem and agree on the best solution to your liking.
International shipping: Camilla’s Shop offers its customers an international shipping service with the best couriers. The international shipping service does not reach all the countries of the World but only the locations indicated in the appropriate section of this area. Shipping costs are determined in a similar way to those of national shipments; the tariffs and weight brackets also vary according to the destination of the goods. Should the cost of shipping be particularly burdensome for the Customer, Camilla’s Shop may cancel the order by promptly informing the Customer of the problems that have arisen.
Delivery times: 3 days, excluding Saturdays and public holidays.
Free Shipping Offer
The commercial conditions set from time to time by Lo Shop di Camilla may provide for the offer of free shipping for all shipments that exceed the amount set by the current promotion and communicated with special advertising banners published on the website. It is possible that the promotions in progress relating to the shipment of goods do not include some items whose shipment is particularly complex and / or expensive. For these cases a specific communication will be given.
Unless expressly indicated otherwise, free shipping is not provided for international shipments; Orders placed in disagreement with this provision will be canceled by Lo Shop di Camilla unless the Customer decides to integrate any payment made with the necessary shipping costs.
Withdrawal and Return of Goods
As indicated more generally in the General Conditions of Sale, the Customer can always withdraw from the contract in the manner and within the terms provided for in Chapter 1 of the New Consumer Code: the Customer who purchased on the website www.loshopdicamilla.net, pursuant to of the current legislation has the right to withdraw without any reason, within 14 days. This deadline starts in principle from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the goods.
To exercise the right of withdrawal, it is necessary to inform Lo Shop di Camilla, within 14 calendar days of receipt of the goods, of the intention to withdraw from the contract. This deadline starts in principle from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the goods.
To facilitate the Customer as much as possible and notwithstanding the provisions of the law set out above, www.loshopdicamilla.net has extended the right to return products purchased on the Site to 30 days.
To exercise the right of withdrawal, it is necessary to inform Lo Shop di Camilla, within 30 calendar days of receipt of the goods, of the intention to withdraw from the contract. From that date, the Customer has 14 days to return the items for which they intend to exercise this right, by filling out the appropriate Withdrawal Form (for any difficulty related to withdrawal, you can contact our customer service).
The right of withdrawal is totally lost if the returned product is not intact, or in the case of:
- lack of original packaging
- absence of integral elements of the product (accessories, cables, instruction manuals, etc.)
- damage to the product for reasons other than transport.
Lo Shop di Camilla will proceed with the transmission of the re-credit order relating to the cost of the goods shipped within 15 days.
Lo Shop di Camilla will consequently reject any product returned unpacked, as well as products for which the return costs have not already been fully paid by the Customer.