ALTERNATIVE DISPUTE RESOLUTION (ADR) / (ODR) ONLINE DISPUTE RESOLUTION
Starting from 9 January 2016, the provisions introduced with Legislative Decree 6 August 2015, no. 130 and with the EU Regulation no. 524/2013, regarding Alternative Dispute Resolution and Online Dispute Resolution.
The purpose of this legislation is to encourage the amicable resolution of disputes between professionals and consumers through alternative methods, such as the Alternative Dispute Resolution (so-called ADR) and the Online Dispute Resolution (so-called ODR).
For this purpose, a European Online Dispute Resolution platform has been created (so-called ODR platform), available at the following address http://ec.europa.eu/consumers/odr/. Through the ODR platform, consumers will be able to learn about the list of ADR bodies, find the link to the site of each of them and start an online dispute resolution procedure relating to a contract concluded online in which they are involved.
At the moment, likEcommerce S.r.l. S. does not make use of any ADR body pursuant to art. 141-bis and ss. Consumer Code.
In any case, whatever the outcome of the out-of-court dispute settlement procedure, your rights are reserved to contact the ordinary judge and, if the conditions are met, to promote an out-of-court resolution of disputes relating to consumer relations by means of an appeal. the procedures referred to in Part V, Title II-bis of the Consumer Code.